Mariela’s Management Minute
Being a successful communicator is extremely important among patients, and staff to have an open and positive relationship. For certain situations, we need to be prepared and plan how we will communicate, and how the information will be received. For example; what will the likely reaction be? What is the context in which it will be received? What is the mood of the listener? These are all questions you may want to entertain before you communicate with someone to ensure that what you are trying to say is positively received and understood.
Successful communication skills are a give and take. You have not communicated unless others understand and accept your thoughts. Communication is not simply telling someone what to do. How you phrase something often has more impact than what is being said.
Tip: When giving staff directives or answering a question, always try to do this in a positive manner. This will motivate the person to perform at their optimal level. If communication is received in a negative way, this may demotivate the person from doing their best.
According to a UCLA study on one-to-one communication, we communicate in both verbal and non-verbal ways – 7% by the actual words we use, 38% by our tone of voice and emphasis, 55% by our body language.
Overall, all communication must be designed to send the information you intend to be received. Communication should always reflect your company’s values and vision.
I hope you enjoyed these communication tips – they really do work!